Refund policy

At Veloxaero, we ensure every product is quality-checked before shipping. Due to the nature of electronic components products:

No Returns Accepted

We do not accept returns for:

  • Electronic components such as motors, ESCs, flight controllers, batteries, or any used/installed parts.

  • Products damaged due to mishandling, modification, incorrect installation, or improper usage.

Damage During Transit

If your package arrives with physical damage, you must follow the steps below:

Mandatory Requirements:

  1. 360° Unboxing Video

    • The video must clearly show the sealed package, full unboxing, and the damage.

    • Videos starting after the package is opened will not be accepted.

  2. Inform Us Within 48 Hours

    • You must contact us within 48 hours of delivery.

    • After 48 hours, claims will not be eligible for replacement or refund.

Verification & Resolution:

  • After verifying your unboxing video and details, we will process a replacement or refund (only if a replacement is not possible).

  • Refunds will be issued to the original payment method.

Return Shipping Costs

If a return is approved (only in case of physical transit damage), Veloxaero will cover or arrange return pickup.
For all other cases, return shipping is the customer’s responsibility.